Who we are.
Kiln Software Ltd is a software company based in Hampshire, UK. We’re registered in England and Wales, company number 17484544, at 53 Viscount Gardens, Eastleigh, Hampshire, SO50 5TZ.
For the information on this website, we’re the “data controller”. That means we decide how your information is used, and we’re responsible for looking after it.
What we collect.
When you send an enquiry. Your name, email address, organisation (if you give it), what you need help with, your message, and how you heard about us (if you tell us).
When you email us. Your email address and anything you include in your message.
When you visit the site. Every request to a website comes with some technical details, like your IP address (the number that identifies your internet connection) and which browser you use. Cloudflare, which hosts the site, uses them to send you the pages and to protect the site from attacks. We don’t run any analytics scripts. We look at totals Cloudflare works out from its records of requests, like how many visits a page had, not who made them.
To keep spam out of the enquiry form. When you start filling in the form, Cloudflare Turnstile checks that a person, not a bot, is sending it. It looks at technical details from your browser for that check only. It doesn’t load for people who are just reading the page. We also use your IP address to limit how many messages can be sent in a minute.
We don’t ask for anything else, and we don’t buy information about you from anyone.
Why we use it.
We only use your information for the reason you gave it to us:
- To reply to your enquiry and talk to you about your project.
- To plan, build and support the work we do for you, if you become a client.
- To keep the site and the enquiry form secure and free of spam.
- To understand which pages on the site are useful, using the visit totals above.
The law asks us to give a reason, called a “lawful basis”. For enquiries, it’s taking the steps you asked for before a contract. For client work, it’s the contract itself. For site security, spam checks and visit totals, it’s our legitimate interest in running a useful, secure website.
We won’t add you to a mailing list or send you marketing emails.
How long we keep it.
- Enquiries that don’t turn into a project: we delete them 12 months after we last heard from you.
- Client records: for as long as we work together, then 6 years, because the law requires us to keep business and tax records.
- Our logs of requests to the site: no more than 7 days.
If you ask us to delete your information sooner, we will, unless the law says we have to keep it.
Your rights.
You can ask us to:
- Show you the information we hold about you.
- Correct anything that’s wrong.
- Delete your information.
- Stop using it, or use it only in limited ways.
- Object to us using it.
- Send it to you, or to someone else, in a common file format.
Email hello@kilnsoftware.co.uk and we’ll reply within one month. It’s free.
Your right to object. Where we rely on our legitimate interest (site security, spam checks and visit totals), you can object at any time. We’ll stop unless we have a strong reason to carry on, like protecting the site from an attack.
Complaints.
If you’re unhappy with how we’ve handled your information, email hello@kilnsoftware.co.uk and tell us what’s wrong. We’ll confirm we’ve received your complaint within 30 days, look into it, and tell you what we found and what we’ve done about it.
You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.
Changes to this policy.
If we change how we use your information, we’ll update this page and the date at the top.
Get in touch.
Questions about your information or this policy? Email hello@kilnsoftware.co.uk.