We start with a conversation, not a quote.

From the first chat to looking after what we’ve built. Each step shows what we do and what we’ll need from you, so you always know what’s coming next.

A conversation.

We get to know your business and the problem you want to solve.

Free, about an hour
We
  • Listen and ask questions.
  • Tell you honestly if we can help.
  • Suggest the simplest thing that would work.
You
  • Tell us the problem in your own words.
  • Bring someone who knows how things work now, or what the new tool or website should do.

A plan and an estimate.

You’ll know what we’re making, roughly how long it takes and what it costs.

Before anything is built
We
  • Write down what we’ll build, in plain English.
  • Give you a timeline and an estimate.
  • Point out anything we’re unsure of.
You
  • Check it matches what you need.
  • Ask about anything that isn’t clear.
  • Decide whether to go ahead, with no pressure.

Built in stages.

We build the most useful part first, so you can try it while the rest comes together.

You see progress early
We
  • Show you a working version at each stage.
  • Adjust if your needs change.
  • Flag anything that affects time or cost straight away.
You
  • Try each stage and tell us what you think.
  • Answer questions as they come up.

Launch.

We plan the switch-over with you, so your day carries on as normal.

No surprises on the day
We
  • Put it live and move your content or data across.
  • Show your team how to use it.
  • Fix anything that comes up once people start using it.
You
  • Give it a final check before it goes live.
  • Let your team know what’s changing.
  • Tell us about anything that doesn’t look right.

Support, if you want it.

We’re still here after launch, and we know how it all fits together.

Ongoing, or when you need us
We
  • Keep it secure and up to date.
  • Fix problems quickly.
  • Make improvements as your business changes.
You
  • Tell us when something isn’t right.
  • Let us know about changes coming up.

How we keep in touch.

You’ll always know who to talk to and what’s happening.

We’re a small team, so the people you speak to are the people doing the work. Nothing gets lost in a handover.

  • One main contact from start to finish.
  • A short update at the end of each stage, in plain English.
  • Email for most things, and a call when it’s easier to talk.
  • A reply within one working day.

If we’re not the right fit, we’ll tell you.

Sometimes the best answer is a simpler tool, something off the shelf or a different team. If that’s the case, we’ll say so and point you in the right direction.

Start a conversation