The people you talk to are the people who build it.
Kiln Software is a small software company in Hampshire, run by two directors and an office dog. We’re with you from the first chat to looking after what we’ve built.
Why we started Kiln.
We’ve spent years seeing websites and software built for businesses that just aren’t fit for purpose. Hard to update, hard to use, and hard to get help with once the project is over.
So we started Kiln to do it properly. Things built around how you actually work, explained in plain English with no technical knowledge needed. Honest advice, even when the answer isn’t us. And support that doesn’t disappear after launch.
What you can expect from us.
Four things we hold ourselves to on every project, big or small.
No jargon.
We explain what we’re doing and why, in words that make sense. You don’t need any technical knowledge to work with us.
We’ll say if it isn’t us.
Sometimes the best answer is a simpler tool, something off the shelf or a different team. If so, we’ll tell you.
Made to be lived with.
Simple to use and easy to look after, so it keeps working as your business changes.
Still here.
Support that carries on after launch. Ongoing, or just when you need us, from the people who built it.
The people you’ll work with.
There’s no account manager in the middle. You’ll talk to one of us directly.
Jack has spent over five years working in software agencies, supporting clients across business, charities and the public sector. He’s a technical mind who can talk to non-technical people without the jargon.
Jim has over a decade’s experience managing accounts and leading teams across global e-commerce brands and, more recently, the charity sector. He’s obsessed with making things simple for customers, and with focusing on the end user to build the best thing possible.
Nugget
DogNugget has over three years’ experience as an office dog. He’s currently gone 0 days without being caught napping on the job.
The best way to get to know us is a conversation.
Tell us the problem in your own words. No pitch and no jargon, and we’ll be honest about whether we can help.
Or email hello@kilnsoftware.co.uk